NOC Engineer

About the Role

We're seeking a skilled NOC Engineer to join our Network Operations team and ensure the reliability and performance of our clients' critical network infrastructure. You'll be responsible for 24/7 monitoring, incident response, and proactive maintenance of enterprise networks spanning multiple locations and cloud environments.

In this role, you'll work with cutting-edge monitoring tools and technologies while collaborating with cross-functional teams to maintain optimal network performance and quickly resolve any issues that arise.

Key Responsibilities

• Monitor network infrastructure 24/7 using SNMP, NetFlow, and other monitoring tools
• Respond to and troubleshoot network incidents and alerts
• Perform network device configuration and maintenance (routers, switches, firewalls)
• Create and maintain network documentation and runbooks
• Escalate complex issues to senior engineers or vendors as needed
• Conduct proactive network performance analysis and optimization
• Coordinate with vendors for circuit issues and hardware replacements
• Participate in on-call rotation for after-hours support

Required Qualifications

• 3+ years of experience in NOC, network administration, or related role
• Strong understanding of TCP/IP, routing protocols (BGP, OSPF), and switching
• Experience with network monitoring tools (SolarWinds, PRTG, Nagios, Zabbix)
• Hands-on experience with Cisco, Juniper, or similar network equipment
• Knowledge of firewalls and security appliances (Palo Alto, Cisco ASA, Fortinet)
• Strong troubleshooting and analytical skills
• Excellent communication skills and customer service orientation
• Associate degree or relevant certifications (CCNA, Network+)

Preferred Qualifications

• CCNP or higher Cisco certification
• Experience with SD-WAN technologies
• Knowledge of cloud networking (AWS, Azure, GCP)
• Familiarity with automation tools (Ansible, Python scripting)
• Experience with ITIL practices and ticketing systems
• Bachelor's degree in Computer Science or related field

About the Team

Our Network Operations team is dedicated to maintaining the highest levels of network availability and performance for our enterprise clients. We operate 24/7/365, ensuring that critical business operations run smoothly and any issues are resolved quickly.

Join a supportive team environment where knowledge sharing and continuous learning are encouraged. We invest in our team's professional development and provide clear paths for career advancement.